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Frequently Asked Questions

Policyholder

Can I manage my own certificates of insurance? Do you offer temporary coverage? How can I see the coverages and limits included in my policy? How do I cancel my policy? How do I download my policy documents? How do I file a claim? How do I get a Certificate of Insurance? How do I indicate additional insureds on a Certificate of Insurance? How will I receive and share proof of insurance? I paid yearly for my coverage or I have no remaining payments on my payment plan. How will my payments be affected by the policy change? What is an endorsement? What’s the difference between a basic and custom Certificate of Insurance? When do I need a Certificate of Insurance? Will my monthly payment be affected by the policy change? Will my policy automatically renew? What is a loss run? What are biBerk's early termination costs and cancellation fees? How do I change my payment information? How do I renew my policy? How do I make a payment online? How do I enroll in automatic payments (Autopay)? Where can I review my billing history? How do I report a claim? When should I report a claim? How long does it take for a claim to be reviewed? What’s required to report a claim? Will reporting a claim affect my premium? When can I expect my audit to take place? How will I be notified of an audit? What is required for an audit? How long does an audit take? Why was my policy canceled? How do I opt out of Autopay? When will my policy updates be approved? How will I be notified when my request has been reviewed? Will I receive coverage while my request is under review? How will updates to my policy affect my premium? Will I be charged installment fees? How can I find my claim number and status? How do I add an additional insured?

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